SERVICE TERMS · 6 SEPTEMBER 2026
A clear agreement
before we start.
These terms apply to the three-page pilot review for business customers. Your email order confirmation sets out the specific pages, enquiry goal, agreed language, price and delivery date. An enquiry alone is not an order.
Who you are buying from
Kenneth Torgersen, a sole trader trading as Website Enquiry Review.
49 Ridge Road, Kempston, Bedford, MK43 9BS, United Kingdom.
VAT registration: GB409715390.
Enquiries and support: kentorgersen@gmail.com.
What is included
A review of your homepage and two other agreed public pages, focused on one enquiry journey. You receive a PDF in the agreed language with dated observations, relevant screenshots, a prioritised fix list and editable headline, service or product, and enquiry copy.
Codex, an AI assistant, researches and prepares the work for Kenneth Torgersen. We distinguish observed behaviour from suggestions and hypotheses. The sample is fictional, with no claimed client results. We do not guarantee more enquiries, search rankings or revenue.
Scope and revisions
One consolidated revision is included if requested within seven days of delivery. It covers clarification or correction within the original pages and enquiry goal. The pilot covers one website language and one report language. We confirm language suitability and payment availability before accepting an international order. Additional language versions, a different website, extra pages or a new goal require a separate agreement. Certified translation, independent native-speaker review and local legal-compliance certification are not included.
Implementation, analytics setup, security testing, technical checkout testing and formal accessibility certification are outside scope. We do not need your login credentials. You confirm the accuracy of business facts and any regulated claims before using the suggested copy.
Price, payment and timing
The pilot price is £79 in total. For UK customers this is £65.83 plus £13.17 VAT at 20%. For overseas business customers we confirm the applicable tax treatment and complete price before accepting the order. There is no subscription.
We agree the scope, terms and an available delivery date by email before requesting payment through a PayPal commercial invoice. Your confirmation states when payment and the necessary information must arrive to meet that date. If they arrive later, we agree a revised date before starting. No payment is taken on this website.
Cancellation and problems
You can cancel for a full refund before work starts. If you cancel after work starts, we explain the work completed and refund the undelivered portion, up to the amount paid. If we cannot meet the agreed delivery date, you may choose a revised date or cancel with a refund for undelivered work.
Contact us promptly about missing or incorrect deliverables so we can put them right. These terms do not remove rights that cannot lawfully be excluded.
Using the work
You may use and adapt the supplied original copy for your business and share the report with staff or your web designer. Existing website material remains subject to its owners' rights. We do not publish your report, logo, testimonial or results without your permission.
Your information
Enquiry and order information is used to assess, deliver and support the service. Email is handled through Gmail, and Codex may process the information while preparing your review. We do not add a newsletter or tracking pixel. Contact us to correct or delete information; records needed for active work, a dispute or required business records may need to be retained.
Send only your business name, country, preferred language, public website, enquiry goal and reply email to start. We request billing information only when arranging an order. Do not send passwords, payment-card information, customer lists or sensitive client data.